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Inner Source: How Platform Engineering Drives Collaboration with Shuchi Mittal of Fiserv

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In this interview, Tracy Lee interviews Shuchi Mittal, the VP of Platform Engineering at Fiserv, a financial services provider. Shuchi explains that platform engineering involves managing shared capabilities within an organization and evolving them. This includes managing container platforms, API management, event streaming platforms, and shared services for developers to use easily. They also integrate both in-house solutions and off-the-shelf technologies, ensuring security and ease of use.

Shuchi discusses the challenges faced by the platform engineering team. Initially, the focus was on building platforms and ensuring their stability and observability. However, they shifted their perspective to the customer, realizing that the developers using their platforms were their customers. They started mapping out developer personas and identifying their unique needs. This external focus revealed gaps in usability and communication, leading them to create programmatic interfaces and improve developer experience.

The concept of "inner source" is introduced, which allows customers to contribute to the platform engineering team's codebase, patterns, and automation. This decentralizes knowledge and scales the team's capabilities without overwhelming their resources. Shuchi mentions the role of product owners and product managers, who are community-focused and engage with developers to create a sense of community within the organization.

Tracy and Shuchi discuss the importance of building a successful community around platform engineering. Shuchi explains that engaging directly with developers and providing them with a platform to share their experiences and ideas leads to valuable feedback for the team. The community serves as an evangelism platform and encourages knowledge sharing among developers. Shuchi mentions that they haven't faced challenges in terms of time commitment or engagement, as developers find value in participating and contributing. They are even considering running a conference to further expand the community.

Overall, the interview highlights the evolution of platform engineering from a technical focus to a customer-focused approach. The platform engineering team at Fiserv emphasizes the importance of usability, communication, and community building to meet the needs of their diverse developer base.

To watch the full conversation, check it out here.

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