CRM

Connecting in the Field: Expanding Operations, Customer Relationship Management, and Sales Platform Development

Overview

Connecting in the Field: Expanding Operations, Customer Relationship Management, and Sales Platform Development.

Services Provided

This Dot Labs provided all necessary services to ship the end product. This included design, software engineering, and infrastructure deployment of all applications for frontend, backend, and processing queues.

This Dot Labs is a development consultancy focused on providing staff augmentation, architectural guidance, and consulting to companies.

We help implement and teach modern web best practices with technologies such as React, Angular, Vue, Web Components, GraphQL, Node, and more.

The Challenge

Develop a global customer relations software in conjunction with web and mobile team deployments, to support an existing television property brand through further touring operation expansion.

Specific Performance

This Dot Labs maintained and added new features into a global customer relations software system that supports 10,000 personnel, and 500,000 customers, primarily stationed in Europe and South America.

We also overhauled the purchase process through the web frontend, complete with verification services (orders started at $5,000 per ticket and required a number of verification steps), and conversion tracking.

Then, we re-built the customer experience from start to finish, including follow-up, service addition, and concierge, increasing conversion, and retention, by 22%, and overall satisfaction by 34%.

Clients Success Stories

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WebXR Performance Testing with React: Revolutionizing Mixed Reality Development

This collaborative endeavor demonstrated the potential of WebXR and showcased the power of leveraging community support and expertise in the open-source ecosystem.

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Enhancing Sentry’s Suite of Debugging Tools with a Cutting Edge Replay Feature

Sentry’s Emerging Technologies team approached This Dot Labs to augment their team developing a new feature offering a visual replay of user interactions that would seamlessly fit in with Sentry’s portfolio of error and performance monitoring tools.

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Developer Communities Platform Design

Developer Communities Platform

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Daily Polished, a members-only e-commerce platform focused on luxury beauty and wellness products

This Dot Labs took over architectural decision making and development for the e-commerce store and provided a seamless transition with timely deliver of the platform.

Let's innovate together!

We're ready to be your trusted technical partners in your digital innovation journey.

Whether it's modernization or custom software solutions, our team of experts can guide you through best practices and how to build scalable, performant software that lasts.