01 / SIGNAL
ISSUE DETECTED
A customer report, alert, or monitoring signal opens the support loop.
THIS DOT SUSTAIN / AI-POWERED PRODUCTION SUPPORT
KEEP THE
SYSTEM
MOVING.
Sustain connects every production issue to the people, release, and code behind it. AI investigates first. This Dot engineers verify every fix. Your team controls the release.
INCIDENT / 2847FIX READY
CHECKOUT / PAYMENT SERVICE
ORDERS FAIL AFTER RELEASE 4.18.2
Sessionusr_7b2f
Release4.18.2
Commit93ac07f
Tracepay_48e19
ROOT CAUSENull currency code reaches tax adapter
DRAFT PR#921 Add fallback and regression test
ENGINEER REVIEWVerified in isolated preview
CONTEXT
SHOULD OUTLIVE
THE BUILD.
THE GAP AFTER LAUNCH
Months after handoff, a defect appears. The original builders have moved on. Internal teams spend days reconstructing what changed, who it affected, and where the problem lives.
Sustain preserves that operating context for new builds and creates it for legacy systems. Every issue starts with the evidence already connected.
01CONNECTED SUPPORT LOOP
100%ENGINEER-REVIEWED FIXES
24/7CRITICAL COVERAGE AVAILABLE
FROM SIGNAL
TO SOLUTION.
A connected path from production evidence to a fix your team can review and ship.
02 / CONTEXT
EVIDENCE CONNECTED
Traces, sessions, releases, commits, and feature flags arrive together.
03 / INVESTIGATE
ROOT CAUSE FOUND
Roomote analyzes the evidence, traces the issue into the code, and drafts a fix.
04 / VERIFY
ENGINEER REVIEW
A This Dot engineer tests and refines the change in an isolated environment.
05 / REVIEW
PR READY
The pull request lands in your repository with context and a live preview.
06 / SHIP
YOUR TEAM APPROVES
Your team reviews, approves, and releases through its established process.
BUILT FOR
PRODUCTION.
The support loop resolves the incident in front of you and builds a clearer picture of system health over time.
01 / INSTRUMENT
SUPPORT-READY TELEMETRY
OpenTelemetry conventions connect incidents to pseudonymized users, sessions, releases, commits, and feature flags.
02 / INVESTIGATE
AUTOMATED LOG ANALYSIS
AI handles the first pass on production evidence, identifies patterns, and flags gaps in instrumentation.
03 / DRAFT
REVIEWABLE FIXES
Roomote works in an isolated sandbox and prepares a pull request your team can inspect before release.
04 / VERIFY
HUMAN REVIEW
Every AI-drafted change is reviewed and verified by a This Dot engineer assigned to your codebase.
05 / MONITOR
RISK INTELLIGENCE
Monthly reporting tracks incidents, diagnosis time, fix time, recurring risks, dependencies, and security patches.
06 / CONTROL
YOUR DATA, YOUR TOOLS
Telemetry remains in your stack. Roomote runs single-tenant in your infrastructure or isolated cloud.
TWO PATHS
INTO SUSTAIN.
01 / FOR THIS DOT BUILDS
CONTINUATION
Instrumentation begins during the original engagement. Support starts the day we hand off.
TAKEOVER ONBOARDING WAIVED02 / FOR EXISTING SYSTEMS
TAKEOVER
We map the codebase, add instrumentation, create the runbook, and connect your operational tools.
TYPICAL ONBOARDING / 4 TO 6 WEEKSCHOOSE THE
RIGHT RESPONSE.
Every plan includes instrumentation, Roomote deployment, unlimited AI-drafted fixes, engineer review, monthly health reporting, and patch monitoring.
| MONTHLY PLAN | WATCH$5K$15K ONBOARDING | CORE$10K$20K ONBOARDING | CRITICAL$20K$30K ONBOARDING |
|---|---|---|---|
| Best for | Stable apps | Active production | Critical systems |
| Coverage | Business hours | Business hours + P1 | 24/7 for P1 + P2 |
| P1 response | 1 business day | 4 hours | 1 hour |
| Engineer hours | 10 / month | 25 / month | 60 / month |
| Enhancements | Overage rate | Up to 5 hours | Up to 20 hours |
| Lead engineer | Shared | Named | Named + backup |
| Architecture review | Available | Quarterly | Quarterly |
| Overage | $200 / hour | $185 / hour | $175 / hour |
Six-month initial term, then month to month. Inference is billed at cost or through your provider account. Continuation clients receive waived Takeover onboarding.
90-DAY PILOT / LIMITED AVAILABILITY
PROVE IT
ON A REAL SYSTEM.
Start with Core coverage for $6,000 per month. We will measure diagnosis time, time to a review-ready fix, engineer effort, and client satisfaction.
Ask about the pilot